Privacy Policy

What we collect

• Details you give us. Name, email address, phone number, city, and the treatment goal or health concerns you choose to describe when you request a consultation.
• Technical data. Our hosting provider records standard server logs (IP address, browser type, requested page, and timestamp) for security and to keep the site running. These logs are not combined with the health information above.

Health information is handled separately

Anything you tell us about your health is treated as sensitive information. It is used only to arrange your consultation and to assess whether a program is appropriate for you. It is not used for advertising, profiling, or marketing segmentation, and we do not sell it to anyone.

No advertising trackers

We do not run Google Analytics, Meta Pixel, or any advertising or cross-site tracking script on this site. We do not use cookies to follow you around the web. Any aggregate traffic statistics we review are collected without cookies, without device fingerprinting, and without identifying individual visitors.

The one cookie we set is rmx_client: a signed identifier that recognizes you when you come back to the inquiry form so it can be filled in for you. It holds nothing else, is read only by us, and is cleared with "Not you? Start fresh" on the form or by deleting it in your browser. The "book your next weekend" link in our follow-up emails sets the same cookie.

Phone calls

Calls to our published number may be answered by an automated assistant and may be recorded for quality and training. You are told both things at the start of the call and may ask for a person at any time. The assistant handles scheduling and general questions only; it does not collect your medical history. Call summaries are kept with your inquiry and handled as described above.

Who we share it with

• The treating clinic, so a physician can review your case and determine eligibility. The clinic operates under its own professional confidentiality obligations.
• Our booking provider (Calendly), which schedules the consultation and handles the scheduling details you submit.
• Nobody else, unless required by Mexican law or a court order, or to protect against fraud.

Where your data lives

Clinical treatment is delivered in Mexico, so your information may be processed there. Mexico's Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) applies to data handled in Mexico. Contact us and we will tell you where a specific piece of information is held.

How long we keep it

Inquiries that do not proceed to treatment are deleted within 24 months. If you become a patient, records follow the retention schedule the treating clinic is required to follow under Mexican law, which can run for many years.

Your rights, including in Mexico

You may ask what information we hold about you, request a correction, withdraw consent, or ask us to delete it. Under LFPDPPP, you may also request that your data be moved to another provider (portabilidad). To exercise any of these, email [email protected]. We will not penalize you for exercising a right.

Medical advice disclaimer

This website is for general information only. It is not medical advice, and no clinician-patient relationship exists until a physician actually evaluates you. Nothing here promises a particular outcome. Every patient is different and individual outcomes vary. Regenerative medicine is experimental and carries real risks. Whether to proceed is a decision for you and your physician together, after a full clinical review.

Changes

If this policy changes materially, we will update the date at the top of this page. Continuing to use the site after a change means you accept the updated policy.

Contact

RegenerateMX · [email protected]
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